Need to Return an Item?

If you are not completely satisfied, you may return or exchange your online purchase for any reason within 30 days of purchase. You will need to provide your order number and shipping zip code to start a return.  Follow the instructions to receive your free shipping label and return your product according to the instructions provided through our returns portal.  To initiate a return, click here. 


**Orders placed between November 5th and December 25th are returnable through January 15th**

  • Please note, personalized and customized orders are considered final sales and cannot be returned. Returns are free on all domestic orders, however, the original shipping fee is nonrefundable. International orders will incur a returns shipping fee.
  • Items should be returned new, unused, and in the original packaging. Note that refunds will only be issued if the product is in new condition and returned in the original packaging.


We will send you a confirmation e-mail once the package has arrived at our distribution center. In-stock replacement items will be sent out promptly using our standard shipping method. If you are exchanging an item(s), the shipping is free.

Please ship all online purchase returns and exchanges back to us in new condition. We do not accept exchanges or returns for worn items unless a defect in manufacturing is found. All returns and exchanges must be returned according to the return instructions provided by customer support.

We will issue all applicable return credits within 10 business days of receiving the returned package.

It is our policy to refund the cost of the merchandise only; shipping charges are non-refundable for returned items. Please save your tracking number for your security. is not responsible for packages lost in transit. When using a different return shipping method, please send merchandise along with a copy of your order invoice to the following address:

We will send you a confirmation email once we receive your package. Please note, although we will credit your account within 10 business days it may take longer to appear on your statement depending on the issuing bank and/or billing cycle.

If items returned do not meet the Jack Mason Brand return standards and are in any way altered from the original state in which they were shipped a store credit for the amount of the item will be provided. 

We do not accept exchanges or returns purchased from other retailers or other online stores. Gift items with no receipt or proof of purchase may only be exchanged for a similarly priced item. 

Gift Cards cannot be returned or redeemed for cash. All exchange deliveries are pursuant to merchandise availability, delivery, and weather conditions. Our return shipping fee and associated terms and conditions are subject to change at Jack Mason Brand’s sole discretion.

Can’t find your answer in our support center? Contact us directly.