Troubleshooting problems with my watch

Watch Stopped Working-

  • If your quartz watch has stopped working, it is likely your battery.  The length of battery life depends on the movement type and usage of the watch.  For instance, using the stopwatch function often can shorten the life of the battery significantly. Batteries last about 3 to 5 years in most battery-powered watches, if you've had your watch for a while try replacing the battery first.
  • Automatic watches are powered by movement.  If you haven't been wearing an automatic watch for a couple of days and you don't have it in a watch winder then the power source has run out.  
  • Automatic watches are complex and have lots of moving parts. Similar to any complex machine these watches need to be maintained.  We recommend getting your automatic watch serviced every 3 to 5 years by a professional.

Water Damage -

Did you know that even a single drop of water inside of the watch will completely affect how the watch works? The tiny parts of the watch gears will become rusted when exposed to the water and will stop working over a short period of time, so much so that the gears and parts will not be able to be repaired, but will need to be replaced.

  • Make sure the crown of the watch is pushed all the way in after making any adjustments.
  • Seamount (Diver) has a screw-down crown.  Make sure that the crown is completely screwed all the way down before submerging in water.
  • Battery Replacements without pressure testing - Make sure to get your battery replaced at a certified watch repairer with the ability to pressure test your watch.  


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